Procurement Operations & Client Service Desk

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GLOBAL LEADER IN INDIRECT PROCUREMENT

Our purpose is to transform non-strategic procurement costs into strategic company value – ‘non-core for you, core for us’.

- We unlock important client value derived from latest procurement technologies, collective purchasing power of our clients as well as leading market insights and domain expertise.

- We deliver tailored high-quality services based on understanding our client’s business and strategy. We adopt a client-centric approach which supports cultural match and business integration building trust for long term business partnerships.

- We apply latest risk, sustainability and social responsibility practices strengthening procurement resilience. This supports ethical operations, business standards and biodiversity whilst minimizing environmental impact.

Let's get in touch on

LinkedIn: Chain IQ Group AG
Instagram Chain IQ Group (chain_iq_group)

Cerinte

Main requirements:

A bachelor's degree in business administration, supply chain management, finance, or a related field.
Minimum 1 year experience in procurement, Supply Chain or to any related area.
Previous experience with any procurement Software (SAP Ariba would be a plus), helpdesk tool(Service Now would be a plus) and Microsoft Office Suite (Microsoft Excel, Microsoft Outlook, Microsoft Teams).
Ability to work effectively in cross-functional teams (e.g., with finance, legal, and operations).
Understanding of global sourcing and cultural sensitivities, especially in international procurement contexts - nice to have

Responsabilitati

Main responsibilities will include:

First level support for internal business partners, external procurement partners and third-party providers in line with agreed SLAs, OLAs, KPIs, including response and resolution times
Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
Maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction
Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. supplier on-boarding, catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.)
Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement (supported by in-house process excellence resources), end user education, P2P platform roll-out / expansion / enhancement (including data / gap analysis, testing, end user training and change management)
Providing expertise across a range of P2P process and system issues, solutions and strategy as required, e.g. to support existing client service expansion / enhancement or new client integration / implementation and support management with ad-hoc tasks, report, activities
Ensuring functional KPIs, SLAs and other performance objectives are met
Responsible for maintaining an effective internal controls framework across all CIQ group
Collaborate with cross-functional teams to streamline procurement workflows.
Provide operational backup to the senior members in case they are unavailable, offering operational support to colleagues.

Alte informatii

Join Chain IQ and be part of a collaborative team driving impactful change in procurement! Only selected candidates will be contacted!

Beneficii

• Asigurare medicala
• Pensie privata
• Training-uri
• Cursuri
• Abonament Bookster
• Poate alege beneficiile dorite in limita unui buget
• Laptop
• Telefon mobil
• Fun / Relax Area